Privacy Policy – CCL Therapy

Effective Date: 06/2025

At CCL Therapy, we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect the following types of personal information:

• Name
  

• Email address
  

• Phone number
  

• Company or organisation (if applicable)
  

• Information you voluntarily submit via forms, emails, or consultations
  

• Any health-related information provided through intake forms or sessions
  

2. How We Collect Information

We collect personal information when you:

• Visit our website
  

• Contact us via our contact forms or email
  

• Book a session or service
  

• Participate in consultations, surveys, or workshops
  

3. Why We Collect Your Information

Your information is collected to:

• Provide our therapy and mental health services
  

• Respond to enquiries or requests
  

• Schedule appointments
  

• Improve the quality of our services
  

• Comply with legal or regulatory requirements
  

4. Storage and Security of Personal Information

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, or disclosure. Your information may be stored:

• In secure cloud-based systems (e.g., booking software, email platforms)
  

• In encrypted files or password-protected formats
  

Only authorised staff and practitioners have access to your data.

5. Disclosure of Personal Information

We do not sell or rent your information to third parties. We may disclose your information to:

• Allied health professionals (with your consent)
  

• IT service providers who support our systems (bound by confidentiality)
  

• Government authorities, when legally required
  

6. Your Rights

You have the right to:

• Request access to your personal information
  

• Request corrections to your data
  

• Withdraw consent (where applicable)
  

• Lodge a complaint about how your information is handled
  

To exercise these rights, please contact us at admin@ccltherapy.co.uk

7. Cookies and Website Analytics

Our website may use cookies and analytics tools (e.g., Google Analytics) to improve user experience. This may include:

• Tracking website usage patterns
  

• Recording IP addresses and browser types
  

You can disable cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

9. Contact Us

If you have any questions or concerns about this policy, or wish to make a privacy-related request, please contact us at:

CCL Therapy
📧 admin@ccltherapy.co.uk